Helping hardworking families become financially-stable homeowners for over 35-years.
Freddie Mac Borrower Help Center

Neighborhood Housing Services of Phoenix has teamed up with Freddie Mac to open the NHS Phoenix
Freddie Mac Borrower Help Center
. We provide assistance to struggling homeowners with Freddie Mac-owned mortgages to help keep them in their homes, whenever possible.

Does Freddie Mac own your mortgage? Click here to find out.

If you are behind on your monthly bills, including your mortgage, our Freddie Mac Borrower Help Center offers free, confidential financial counseling assistance through certified counselors, either in person or on the telephone.

During these free sessions, your counselor will:
• Review your current income, living expenses, savings, and debts;
• Help you understand your options and possible solutions to your financial challenges; and
• Assess your options for avoiding foreclosure, which could include a loan modification available under the federal Making Home Affordable program or another borrower assistance program.

Call our Borrower Help Center today to set up a free appointment with a certified counselor.

Neighborhood Housing Services of Phoenix
1405 E McDowell Rd., Suite 100
Phoenix, AZ 85006
602.258.1659
8:00 am – 5:00 pm Monday - Friday


Get Prepared
Being prepared will help your counselor better understand your financial position so he or she can assess possible options for you. When you meet with your counselor, please bring the following documents:

• Most recent pay stubs and most recent tax return.
• Most recent bank statements.
• Credit card bills.
• Your monthly mortgage statement.
• Any utility bills and car payments.

*You should also fill out a Uniform Borrower Assistance Form, available in English or Spanish. This form will help you organize your financial information. Your counselor can also help you fill out this form.

English
- Uniform Borrower Assistance Form English

- Request for Modification Form

Your counselor will work with you and your Servicer (the organization to which you send your mortgage payments) to determine your options.

Freddie Mac Resources
Visit the Freddie Mac Avoiding Foreclosure Resource Center on FreddieMac.com to find useful tips, tools, and educational resources, including information on what to expect when working with your Servicer. Access this Web page here

Freddie Mac Borrower Help Centers are located in several cities throughout the United States. A full list can be found here

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NHS Phoenix, Inc.   ·   1405 East McDowell, Suite 100   ·   Phoenix AZ 85006
E-Mail: programs@nhsphoenix.org   ·   Phone: 602.258.1659   ·   TDD 800.367.8939   ·   Fax: 602.258.1666

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